TERMS AND CONDITIONS OF ORDERING AND DELIVERY
1. Team Registration and Payment
Team registrations for the event made through the fsoe.fi website are binding. Payments are processed through Stripe. Accepted payment methods include Apple Pay and payment cards.
A team’s registration will be confirmed and the team registered for the event once the team registration fee has been paid.
2. Order Confirmations
Order confirmations for all orders placed through the fsoe.fi website will be sent to the email address provided at the time of ordering within seven (7) days of the order being placed.
3. Cancellation and Refunds of Participation Fees
Participation fees for the event are binding once the registration has been completed. Participation fees that have been paid are non-refundable.
4. Product Delivery
Products ordered through the fsoe.fi website, such as game jerseys and team jerseys, will generally be delivered to the Pond Hockey Åre tournament venue in Åre.
After registration, we will contact each team personally to discuss jersey designs, preferences, and other details.
Jersey Orders for 2027
Jersey orders will be accepted until 18 December 2026. No jersey orders will be accepted after this date.
Product Collection in Finland
Products can also be collected in Turku and Jyväskylä, subject to separate arrangements and an agreed collection schedule.
For questions regarding product collection, please contact us by email at info@fsoe.fi.
Other Terms and Conditions
Please note that players are not insured by the event organiser, FSOE Oy.
If weather conditions prevent the tournament from being played on ice, the tournament will be held as a footwear hockey event (hockey played in shoes rather than on skates).
If the event must be cancelled due to a force majeure event beyond the control of the organiser, FSOE Oy, all team registrations will automatically be transferred to the 2028 Pond Hockey Åre event.
REFUND AND RETURN POLICY
1. Right of Withdrawal for Products
Products ordered separately from FSOE Oy’s website, such as game jerseys, are subject to a 14-day right of withdrawal in accordance with Finnish consumer protection legislation, unless a statutory exception to the right of withdrawal applies to the product.
The withdrawal period begins on the date the customer, or a recipient designated by the customer, receives the product.
2. Custom-Made and Personalised Products
Consumers do not have a statutory right of withdrawal for products made to the customer’s specifications or clearly personalised to meet the customer’s individual needs.
This applies, for example, to game jerseys customised or personalised according to the customer’s wishes, including jerseys featuring individual names, where the statutory exception to the right of withdrawal applies.
3. Notification of Returns
For return requests and any related enquiries, please contact us by email at info@fsoe.fi.
4. Refunds and Return Costs
Where a withdrawal is accepted, the refund will be issued using the same payment method that the customer used for the original order.
Refunds will be processed without undue delay and no later than 14 days after receipt of the withdrawal notice. However, in the case of a return of goods, the refund may be withheld until the product has been received back or the customer has provided evidence that the product has been sent back, whichever occurs first.
Consumers will not incur any separate charges for returns.